Viabill Reviews

Jonathan from customer service is a top-notch rep. He helped me sort out my issue and was super patient, polite, and consistently professional. I really appreciate his help in resolving my problem.

I had no clue they were giving a discount on my balance or that their services were wrapping up in the USA. I settled my entire bill because I planned to use it for Christmas, but now I'm basically in a tough spot. 🤬 I didn’t receive any discount or even a heads-up! Thanks a lot, Viabill!

Outta nowhere, they froze my account. I really can't stand this company and I won't be buying from them ever again.

I’ve never come across this company before, but today I received an email saying that via bill is shutting down and I might not be able to use my virtual credit card. The thing is, I don’t even have a viabill virtual credit card. There’s definitely some shady stuff happening. Whether it’s this company or another party involved. You can’t reach them by phone since there’s no number provided, and going back and forth via email feels like a total waste of time.

I couldn't get in touch with the company through phone, chat, help support, email, or anything else. I didn't receive a complete refund. There’s no way to reach any support rep that I was advised to contact using their info; their phone lines are always down, supposedly because they’re updating their software. BE CAREFUL with this company, and also with the Golo product they partnered with, as they didn’t mention the sneaky membership fee.

Absolutely no assistance. Their customer service lines and live chat are unavailable all the time, making it impossible to contact the company if you run into problems. I got charged twice for a single order, and I can't get in touch with anyone. Now, I’ll have to head to my bank and report those charges as fraudulent.

I've been attempting to navigate the app and website for more than a day now, and it's been nothing but a hassle. My bank account and two different cards are linked to my account, yet I'm still getting a message saying my payment needs to be "authenticated" when I try to buy something. These cards are perfectly fine since I use them every day, so I can't figure out why this is happening.

In a bid to resolve the issue, I created a new account, but when I tried to use a different number, it just told me that "due to my information" I can't set up an account? This situation is really frustrating, and I urge you to sort these problems out ASAP because everything feels like a total mess with this company.

I really don’t get why this company has such a stellar rating. They hit you with a hefty monthly fee for their services. I checked out the accounts priced at 1200.00 and 1500.00, and the monthly charge for the 1200.00 account is 17.00—yep, that’s per month—and the 1500.00 account is 24.00. So, if you borrow this cash, you gotta pay it back plus a whopping 19.99% interest, plus that 24.00 monthly fee on top. What a total rip-off!

It's been almost 2 months and I still haven't gotten my return check. Customer service keeps telling me it's been sent out, but honestly, I have no clue to whom it went because I haven't seen it at all. Where's my refund?

The guy I spoke with was really nice and super helpful. He made it easier for me to grasp things since I'm still figuring out how this all works.

Using this payment method turned my buying experience into a great one. It gave me the chance to test the product without having to pay upfront for something I was uncertain about. I really value this experience and would suggest it to others. Thanks!

I gotta say, this was really a breath of fresh air! I received all that I was looking for and spent hardly anything to do so. As a full-time dad and college student, the payment options are incredibly budget-friendly. I couldn't have asked for anything better.

I've been using Viabill for free for a couple of years, making purchases here and there. I always liked that I could pay monthly instead of every two weeks. Recently, I decided to switch to a paid account, and things took a turn for the worse right away.

I got approved for up to $900. I made a purchase around $150, and since then, I haven't been able to use the virtual card at all; every attempt has been declined. I called customer support, only to find out that their access to information is 'limited' (seriously, why even call it customer service if they can't help?) and was told to 'wait 48 hours, then try again' (sounds like a tactic to get me off the line without actually helping).

Now, 48 hours have passed, and my card is still not working. They definitely took my membership fee, though... that transaction went through just fine. I can't wait to pay off my balance and shut this account down for good.

I had an issue with my refund, and the customer service team was super helpful. They really went above and beyond, and I couldn't be happier with their assistance. I'm a big fan of VaiBill's service and their support team! 😊😊

I had a pretty good time with this. I was struggling to get credit for my upcoming cruise, but ViaBill really stepped up for me. I’m definitely gonna stick with them for a while. It was awesome since you’re not limited to just the stores on their site. Big thanks to ViaBill for helping me make my trip enjoyable!